Complaints Procedure 2018-05-31T10:54:14+00:00

Complaints Procedure

How to complain to us.

We want our customers’ expectations exceeded and are committed to providing everyone with a fair and honest service, so we take all customer problems extremely seriously.  We aim to resolve problems you may have had within a timely manner and to the best of our ability.  If you wish to raise a concern, please get in touch using the method most convenient to you.  It would also be helpful if you could include your car registration and the dealer from which you purchased it from.

Post:

Forward Asset Finance
120 Carnegie Road
Hillington
Glasgow
G52 4JZ

Phone: 0141 882 4288

Email: enquiries@forwardassetfinance.co.uk

Unhappy with our response?

We are sorry to hear that you did not find our outcome satisfactory/ or we have had 8 weeks to consider your complaint but have not yet issued you a final response.  You may refer your concerns to the Finance Ombudsman for review:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567

www.financial-ombudsman.org.uk